Welcome to Our Help Page

Table Of Contents

• Login
• Shop
• Viewing Products
• Purchasing
• Events
• Products
• TechTips
• Other Links
• Contact
• Terms And Conditions of Sale
• Sales
• Terms
• Order Fulfillment
• Shipping Charges
• Sales Tax
• Return Policy
• Damage Claims
• Liability
• Subject To Change

How to use this Website:

Login:

It is not necessary for you to register in order to shop our online store. However, many of our customers like the convenience of viewing their purchase history online. To do this you must register and create a customer account.

Shop:

Products in our online store are grouped into categories and subcategories defined by subject. "Casting" is the category in which you would find carving wax, under the subcategory "Carving & Injection Wax". Follow the drop down menu from category to subcategory to refine your product search.

You can also browse for items using the keyword search field. Broad, less-specific search terms will result in many pages of results, modify search terms to reach the desired item. Example: the search term "wax" will result in several pages of items including that word in their descriptions; the search for "carving wax" returns a single page of results.

Viewing Products:

Click the More Info Button or on the thumbnail photo to see a larger view of the item. Click the Return To: button to return to the items page. The current subcategory is highlighted in the navigation bar on the left.

Purchasing:

Select items for your shopping cart by entering a quantity and adding to cart.

View your cart at any time by clicking the view cart button on the upper navigation bar.

Follow the prompts to process your order using our secure shopping cart.

You will receive a confirmation invoice by e-mail after you submit your payment information.

Events:

Select "Events" from the top navigation bar to view our events page to see a schedule and description of upcoming in-store events such as sales and free Saturday demos.

Products:

The "Products" button on the top navigation bar will take you to our product showcase page which features special products in our extensive inventory.

TechTips:

Use this page to find informative articles on technical tips, hints and helps for use with our products and for jewelry making in general.

Other Links:

Here is our community forum. On this bar you will find articles and links about our associates in the world of jewelry-making and silversmithing.

Contact:

Send e-mail to us with questions or comments.

Terms And Conditions of Sale:

Sales:

We accept sales for orders shipped within the continental US, and Hawaii. Sorry, but we are unable to accept international orders at this time.

Terms:

All orders must be prepaid, no checks or C.O.D.'s. We accept MasterCard, Visa, Discover and American Express.

Order Fulfillment:

The Naja Tool & Supply will make every attempt to ship an order within two business days of receipt. (Business days are defined as: Monday through Friday 9:00am Mountain Time to 5:00pm Mountain Time, exclusive of holidays.) In the event of a delay, we will send you an e-mail with the expected shipping date.

If only a partial shipment is possible, due to out of stock conditions, a backorder will be created until such time as the remainder of the order can be filled. You will only be billed for those items we ship. When the backordered items arrive in stock, the remainder of your order will be processed and shipped.

Shipping Charges:

Our standard shipping method is UPS Ground. Please note that UPS does not ship to PO Boxes. The minimum shipping charge is $10.00 US Dollars or 5% of the order subtotal, whichever is greater. For UPS Next Day Air service the minimum charge is $25.00 US Dollars or 15% of the order subtotal, whichever is greater.

Sales Tax:

All orders shipping to a Colorado address will be billed the Colorado State Sales Tax (currently 4.1%). Additionally, all orders shipped to Zip Code 80221 will be billed the Unincorporated Adams County Tax (currently .75%). Businesses with Colorado Resale Tax licenses or Tax Exempt Organizations will not be charged sales tax if the Naja has a facsimile copy of the business's tax license on file. Copies can be e-mailed to: sales@najatools.com. Please include comment with your order: "Tax Exempt". Orders shipping outside the State of Colorado will not be billed for sales tax.

Return Policy:

The Naja Tool & Supply will gladly refund the purchase price for any item you wish to return unused, in the original packaging for any reason within 30 days of purchase. A 15% restocking fee will apply to orders returned after 30 days.

Returns for repair, replacement or refund will be accepted within the item's warranty period and are at the discretion of The Naja Tool & Supply.

All returns must be approved in advance. Please e-mail sales@najatools.com stating the reason for return and your invoice number. You will be given a Return Authorization number. Please write this number on the outside of the package.

Damage Claims:

In the event of damage in shipping please do the following:

1. If the shipping container is obviously damaged please inform the delivery person at the time of receipt.

2. Save the container.

3. Call The Naja (888-340-6252) or e-mail sales@najatools.com immediately and reference your invoice number and the carrier's tracking number found on the shipping label. We will initiate the claim for damage relief. Please indicate which items were damaged so that we can send replacements as soon as possible.

Liability:

The Naja Tool & Supply, Inc. disclaims any responsibility for damage or personal injury resulting from products being used improperly or from being repaired or modified by others or from abuse or use beyond normal product life expectancy.

Subject to Change Without Notice:

Prices, product specifications, product availability, sales terms, shipping fees and regulations, manufacturer support of existing products.